Governance: Style Guides, Training, and Feedback Loops
Codify vocabulary, banned phrases, tone rules by scenario, and example snippets for payroll-specific moments. Keep it short, linked, and searchable. Invite readers to request a template via newsletter, then adapt it for your team.
Governance: Style Guides, Training, and Feedback Loops
Run workshops with mock filings, paycheck disputes, and off-cycle runs. Writers and support agents practice together, aligning tone under pressure. Share exercises on the blog and ask subscribers for their toughest lines to rewrite.